1. Acceptance of Terms

By creating an account, accessing, or using Only Paws, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use, our Privacy Policy, Cookie Policy, Community Guidelines, and any additional terms that may apply to specific features or services.

• You have the legal capacity to enter into binding contracts
• You reside in Australia (our Services are currently limited to Australian residents)
• You will use our Services in compliance with all applicable laws

We may update these Terms from time to time. We will notify you of any material changes by posting the updated Terms on this page with a revised "Last updated" date. Your continued use of the Services after such changes constitutes your acceptance of the revised Terms.

2. Account Registration

To access certain features of Only Paws, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information to keep it accurate
• Be at least 16 years of age, or have parental/guardian consent if under 16
• Maintain the security of your account password and not share it with others
• Notify us immediately of any unauthorised use of your account
• Be responsible for all activities that occur under your account

2.1 Sub-Accounts (Family Tier)

If you hold a Family membership tier, you may create sub-accounts for additional household members. When doing so:

• You accept responsibility for all activities conducted under sub-accounts linked to your primary account
• You must ensure sub-account holders comply with these Terms
• If a sub-account holder is under 16, you (the primary account holder) accept full parental responsibility for their use of the platform
• You may remove sub-accounts at any time through your account settings
• Sub-account holders do not have independent billing relationships with Only Paws

Only Paws reserves the right to suspend or terminate accounts that violate these Terms or for any other reason at our sole discretion.

3. Pet Profile Content

When creating pet profiles and posting content on Only Paws, you:

• Retain ownership of the content you post
• Confirm the content is accurate and not misleading
• Confirm the content does not contain viruses or malicious code
• Grant Only Paws a non-exclusive, royalty-free licence to use, display, and distribute your content in connection with providing our Services
• Warrant that you have the right to post the content and that it does not infringe on any third-party rights
• Agree not to post content that is harmful, abusive, defamatory, or inappropriate
• Accept that we may remove content that violates these Terms or our Community Guidelines

3.1 Avatar Builder Content

Content created using the Only Paws avatar builder (including customised avatars and pet profile images) is considered user-generated content and is subject to the same ownership and licensing terms as pet profile content under this section.

4. Platform Features

4.1 Pet Guide

The Pet Guide provides general information about pet breeds, behaviour, care, and etymology. This information is provided for educational purposes only and should not be considered professional veterinary or behavioural advice.

The AI Name Generator is a tool that suggests pet names based on algorithms. Names generated may coincidentally match existing pets or trademarks. Only Paws does not guarantee the uniqueness or cultural appropriateness of generated names.

4.2 Furever (Rehoming Guide)

The Furever page provides rehoming guidance, including tips, trusted organisation links, and do's and don'ts. Only Paws is a guide only and does not operate a rehoming service or facilitate animal transfers. Only Paws:

• Does not facilitate or guarantee rehoming outcomes
• Does not verify or endorse any third-party rehoming organisation
• Is not responsible for the accuracy of external information or third-party services
• May remove reported fraudulent content from the Furever page

Users engaging with rehoming resources do so at their own risk and should conduct their own due diligence.

4.3 Connect-Paw and PawPals

Connect-Paw provides community features including noticeboards, chat, groups, events, and meetups. PawPals is a favourites feature that allows members to save and view other members' pets. It is not a matching service.

• Only Paws does not guarantee the identity, background, or intentions of other users
• PawPals requires opt-in via privacy settings. When enabled, only your display name and pet profile are visible to others. No personal information (real name, email, phone, location) is shared through PawPals
• Members can toggle PawPals visibility in privacy settings at any time
• Users are responsible for their own safety when arranging in-person meetups
• All interactions within Connect-Paw are subject to our Community Guidelines
• Only Paws may moderate, remove, or restrict content and users that violate Community Guidelines

4.4 PetPlanner

PetPlanner provides calendar and reminder functionality for pet-related appointments and events. Only Paws:

• Does not guarantee timely delivery of notifications or reminders
• Is not liable for consequences arising from missed, delayed, or incorrect reminders
• Does not sync with all calendar applications — compatibility may vary
• Recommends users maintain independent records for critical appointments

Events created or synced through Pet Commons will automatically appear in PetPlanner.

4.5 Health Tracking

The Health tab allows users to record pet health information, scan and store documents, and connect compatible devices. Only Paws:

• Does not provide medical advice and is not a substitute for professional veterinary care
• Is not liable for health tracking inaccuracies or device data errors
• Does not guarantee compatibility with all pet health monitoring devices
• Stores health data securely, but users are responsible for maintaining their own veterinary records
• Bluetooth-connected device data is received from third-party devices and Only Paws is not responsible for device accuracy or reliability

4.6 Pet Commons (Events)

Pet Commons hosts events including those run by Only Paws, sponsors, partners, and charities. For ticketed events:

• Event terms and conditions are provided at the point of ticket purchase
• Tickets are non-transferable unless stated otherwise
• Only Paws may cancel or reschedule events at its discretion
• Refunds for cancelled events will be processed in accordance with the event's specific terms
• Only Paws is not responsible for events hosted by third parties

4.7 Paw-Haus Marketplace

Paw-Haus is our curated marketplace for pet products and services. Only Paws operates as a platform provider and data gateway:

• Members fill carts on our platform but transact directly with suppliers
• Payment is processed directly between the member and the supplier
• Only Paws collects transaction data as a gateway but does not process third-party payments
• Only Paws is not a party to the transaction between members and suppliers
• Consumer guarantees under the Australian Consumer Law apply to supplier transactions
• Suppliers are responsible for product quality, fulfilment, warranties, and refunds

4.8 Loyalty Program (Paw Points)

Only Paws offers a loyalty program through which members can earn and redeem Paw Points:

• Paw Points have no cash value and cannot be exchanged for currency
• Points may expire after 12 months of account inactivity
• Only Paws may modify, suspend, or terminate the loyalty program at any time
• Points are non-transferable between accounts
• Only Paws may revoke points obtained through fraudulent or abusive behaviour
• Redemption options are subject to availability and may change

4.9 Coming Soon Features

Features marked as "Coming Soon" (including Pet Academy, Only Paws Dating, and Open Paws World) are not yet available. Only Paws:

• Does not guarantee these features will launch
• May modify or cancel planned features at its discretion
• Will provide additional terms specific to each feature upon launch
• Is not liable for reliance on preview information about upcoming features

4.10 Subscriptions and Billing

Only Paws operates a dual-path subscription model. Members can subscribe via:

Web Subscription: Processed through our secure payment gateway (Airwallex) on joinonlypaws.com or myonlypaws.app. Web subscriptions are managed through your account settings.

In-App Subscription: Processed through Apple's In-App Purchase system (iOS) or Google Play Billing (Android, when available). In-app subscriptions are managed through your Apple App Store or Google Play account settings.

How the Hybrid Model Works:

• Both subscription paths are managed by RevenueCat, our unified subscription management provider
• Subscribing on either platform grants access to Only Paws across all platforms (web and mobile)
• Only one active subscription is permitted per account — our system prevents double-billing
• If you have an active web subscription, you cannot start an in-app subscription (and vice versa)
• Pricing may differ between platforms due to platform fees — the applicable price is displayed at the point of purchase

Subscription Management:

• Web subscriptions: Cancel, upgrade, or downgrade via account settings at myonlypaws.app
• In-app subscriptions: Cancel, upgrade, or downgrade via Apple App Store or Google Play settings
• Cancellation takes effect at the end of your current billing period — you retain access until then
• Changes to your subscription tier on one platform apply across all platforms

Free Trials and Promotions:

• Free trials and promotional pricing are subject to the terms displayed at the time of offer
• Only Paws may limit free trials to one per user across all platforms
• Unless otherwise stated, free trials convert to paid subscriptions at the end of the trial period
• You can cancel during a free trial to avoid being charged

Billing Disputes:

• Web billing disputes: Contact support@joinonlypaws.com
• In-app billing disputes: Contact Apple (reportaproblem.apple.com) or Google Play
• Only Paws may assist with in-app billing disputes but cannot process IAP refunds directly

4.11 App Store Licence Terms

The Only Paws mobile application is licensed to you under Apple's Licensed Application End User License Agreement (Standard EULA), available at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/. Apple's Standard EULA governs your licence to use the app on Apple devices. These Terms of Use govern your use of the Only Paws platform and services, and supplement (not replace) Apple's Standard EULA.

Where these Terms of Use conflict with Apple's Standard EULA, Apple's Standard EULA prevails for matters relating to the app licence (scope of licence, warranty disclaimers, liability limitations, and termination of the app licence). These Terms of Use prevail for all other matters (subscriptions, features, community guidelines, privacy, refunds, etc.).

5. Marketplace and Purchases

When making purchases through Only Paws:

• You agree to provide accurate billing and payment information
• Transactions are processed securely through our payment partners
• Refunds are subject to our Refund Policy and Australian Consumer Law
• Business partners are responsible for the products and services they offer including warranty and refunds
• We do not guarantee the quality, safety, or legality of seller products
• Only Paws acts as a platform provider and is not responsible for business partner actions, but Consumer law protections under the Australian Consumer Law apply

In-app purchases (including subscriptions) are processed through Apple's In-App Purchase system (iOS) or Google Play Billing (Android, when available) and are subject to the applicable platform's terms and conditions. Web purchases (including subscriptions) are processed through our payment gateway (Airwallex). See Section 4.10 for details on how the hybrid subscription model works.

6. Prohibited Activities

You agree not to:

• Use the Services for any illegal purpose
• Impersonate any person or entity or falsely state your affiliation
• Post false, misleading, or fraudulent content
• Harass, abuse, or harm other users
• Upload viruses, malware, or other harmful code
• Attempt to gain unauthorised access to our systems
• Attempt to circumvent security measures
• Scrape, data mine, or use automated systems to access our Services
• Interfere with the proper functioning of the Services
• Sell or transfer Paw Points for cash or other consideration
• Use the Connect-Paw noticeboard for commercial sales or advertising (except as an authorised business partner)
• Arrange transactions outside the platform to avoid fees or safeguards
• Post content that promotes animal cruelty or illegal breeding practices

7. Notifications

Only Paws sends push notifications, emails, and in-app alerts. While we strive to deliver notifications promptly:

• We do not guarantee delivery of any notification
• Notification delivery depends on your device settings, network connectivity, and third-party services
• You can manage notification preferences in your account settings
• We are not liable for consequences of missed or delayed notifications

8. Termination

We may suspend or terminate your access to the Services at any time, with or without cause, with or without notice. Upon termination:

• Your licence to use the Services immediately ends
• We may delete your account and associated data (subject to legal requirements)
• Provisions that by their nature should survive termination shall survive
• Any Paw Points balance is forfeited upon termination

You may terminate your account at any time through the app's privacy settings or by contacting us. Note that some information may be retained as required by law or for legitimate business purposes.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or prominent notice on our platform. Your continued use constitutes acceptance of the updated Terms.

10. Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied. Only Paws does not warrant that:

• The Services will be uninterrupted, secure, or error-free
• Information provided through the Services (including Pet Guide content, AI-generated names, and health tracking data) is accurate, reliable, or complete
• Defects or errors will be corrected
• The Services are free of harmful components

11. Limitation of Liability

To the maximum extent permitted by law, Only Paws shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, or goodwill
• Any actions or inactions of third parties (including business partners, rehoming organisations, or other users)
• Outcomes arising from social connections made through Connect-Paw or PawPals
• Consequences of missed reminders or notifications through PetPlanner
• Decisions made based on Pet Guide information or health tracking data

12. Contact

For questions about these Terms of Use, please contact us at legal@joinonlypaws.com.

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Create an account: name, email address, phone number, state of residence, date of birth
• Set up pet profiles: pet names, breeds, ages, gender, photos, weight, microchip number, dietary notes, medical notes, birthday, desexed status
• Use the avatar builder: customised avatar configurations (hair colour, facial hair, lip colour, gender selection, accessories)
• Make purchases: payment information, billing address (processed via our payment partners; we do not store full card numbers)
• Contact customer support: support ticket content and communication history
• Participate in surveys, promotions, contests, or events: contest entries, event registrations, attendance information
• Join our waitlist: email address, expressed interest details
• Create sub-accounts (Family tier): name, email, and relationship details for household members (including minors under 16 with parental consent)

1.2 Information Automatically Collected

When you access our Services, we automatically collect:

• Device Information: IP address, device type, browser type, operating system, device identifiers
• Usage Data: pages visited, time spent, clicks, features used, product interaction data
• Location Data: With your permission, precise or approximate location (used for Connect-Paw community features, Open Paws Hub local listings, and Pet Commons event discovery)
• Push Notification Tokens: Device tokens from OneSignal for delivering push notifications
• Crash and Performance Data: Crash reports, performance metrics, and diagnostic data collected via Sentry to identify and resolve technical issues
• Cookies and Similar Technologies: See our Cookie Policy for details

1.3 Pet Information

We collect information about your pets including names, photos, breed, age, gender, weight, birthday, microchip number, desexed status, dietary notes, medical history, health records (with your consent), behavioural information, and preferences. This information is treated with the highest level of care.

1.4 Health and Device Data

Through the Health tab, you may:

• Scan and store documents: Camera-captured images of veterinary documents, vaccination records, and medical certificates are stored securely in your account
• Connect Bluetooth devices: Compatible pet health monitoring devices may share data (activity levels, vital signs, sleep patterns) via Bluetooth. This data is received from third-party devices and Only Paws is not responsible for device accuracy
• Record health information: Manually entered health logs, medication schedules, and veterinary visit records

Health data is stored securely and is only accessible to the account holder. We do not share health data with third parties without your explicit consent.

1.5 Social and Community Data

When using Connect-Paw and PawPals features, we collect:

• Community noticeboard posts: Content you post to public or state-based community boards
• Chat messages: Messages sent through Connect-Paw community chat
• PawPals favourites data: Your saved favourites, opt-in status, and display preferences. No personal information is shared through PawPals — only display name and pet profile
• Event participation: RSVPs, event attendance, and meetup registrations
• Group and circle memberships: Community groups and circles you join

1.6 Transaction and Loyalty Data

• Purchase history: Records of transactions made through Paw-Haus marketplace (including items in cart, supplier details, and transaction dates)
• Subscription data: Membership tier, billing cycle, subscription origin (web or in-app), subscription status, renewal date, and payment method. Subscription data is managed by RevenueCat across both web and in-app platforms. Web payments are processed by Airwallex (or Stripe as fallback). In-app payments are processed by Apple In-App Purchase or Google Play Billing
• Cross-platform entitlement: RevenueCat maintains records linking your subscription to your Only Paws account, enabling access across web and mobile platforms from a single subscription
• Paw Points history: Points earned, redeemed, and balance changes
• In-app purchases: Purchase records for premium features via Apple In-App Purchase or Google Play Billing
• Web transactions: Purchase records for subscriptions and services processed via Airwallex

1.7 Cookie Consent Data

Records of your cookie consent choices, including the date and time of consent, your selected preferences, and any subsequent changes to your preferences. This data is retained for 2 years.

2. How We Use Your Information

We use your information for the following purposes:

Purpose	Legal Basis
Provide and maintain Services	Contractual necessity
Process transactions and manage subscriptions	Contractual necessity
Personalise your experience (including PawPals favourites)	Legitimate interest
Communicate with you (notifications, updates, support)	Consent / Legitimate interest
Improve our Services (analytics, crash reporting)	Legitimate interest
Ensure security and prevent fraud	Legal obligation / Legitimate interest
Comply with legal obligations	Legal obligation
Marketing (with your consent)	Consent
Facilitate community interactions (Connect-Paw, PawPals)	Contractual necessity
Process contest entries and event registrations	Contractual necessity
Send PetPlanner reminders and notifications	Contractual necessity

3. Information Sharing

3.1 Service Providers

We may share information with trusted service providers who assist us in operating our Services:

Provider	Purpose	Data Shared
Supabase	Cloud hosting, database, authentication	Account data, pet profiles, app data
Sentry	Crash reporting, performance monitoring	Device info, crash data, error logs
RevenueCat	Unified subscription management (web + in-app)	Account ID, subscription status, billing cycle, subscription origin, purchase history, entitlement data
OneSignal	Push notification delivery	Device tokens, notification preferences
Resend	Transactional email delivery	Email address, email content
Apple/Google	In-app purchase processing	Purchase data, billing info
Airwallex/Stripe	Web payment processing	Payment information, billing address

All service providers are contractually bound to protect your information and use it only for the purposes we specify.

3.2 Business Partners

With your explicit consent, we may share information with:

• Veterinary clinics (for appointment booking)
• Pet service providers (for bookings you request)
• Insurance partners (if you opt in)
• Pet retailers (for marketplace purchases you make)

3.2.1 Non-Personal Data Analytics

We may aggregate and anonymise usage data, trends, and analytics that do not identify individual users. We may share or sell these non-personal insights to business partners, researchers, or third parties for commercial purposes. This data does not contain personal information and cannot be used to identify you.

3.3 PawPals Privacy

PawPals operates on an opt-in basis. Members must actively enable PawPals in privacy settings. When enabled, only the member's display name and pet profile are visible to others. No personal contact information (real name, email, phone, address) is shared through PawPals. Members can disable PawPals at any time in privacy settings.

3.4 Legal Requirements

We may disclose information if required by law, regulation, legal process, or government request, or to protect our rights, property, or safety, or to prevent fraud or illegal activity.

3.5 Business Transfers

If Only Paws is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.

3.6 Public Content

Content you post to Connect-Paw community noticeboards, event listings, or public groups is visible to other platform users. You should exercise discretion when posting personal information in public community spaces.

4. Data Security

We implement appropriate technical and organisational measures to protect your information:

• Encryption: SSL/TLS encryption for data in transit; encryption at rest for stored data
• Access Controls: Role-based access restrictions; multi-factor authentication for staff
• Monitoring: Security incident detection and alerting
• Training: Staff security awareness training
• Vendor Management: Security requirements for service providers
• Row-Level Security: Database-level access controls ensuring users can only access their own data

Pet health data is stored with additional access restrictions and is not used for analytics or marketing purposes.

However, no internet transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights

Under the Privacy Act 1988 (Cth) and Australian Privacy Principles, you have the right to:

• Access: Request a copy of your personal information
• Correct: Update inaccurate or incomplete information
• Delete: Request deletion of your information (subject to legal requirements)
• Restrict: Limit how we use your information
• Portability: Receive your data in a portable format
• Object: Opt out of certain processing activities, including direct marketing
• Withdraw Consent: Withdraw consent for data processing that relies on consent at any time

To exercise these rights, please contact our Privacy Officer at privacy@joinonlypaws.com or use the in-app privacy settings.

6. Data Retention

We retain your information for the following periods:

Data Type	Retention Period	Reason
Account Information	While account is active	Service delivery
Transaction Records	7 years	Tax and legal requirements
Usage Data	2 years	Analytics improvement
Crash/Performance Data	90 days	Debugging and resolution
Pet Health Records	While account is active + 30 days post-deletion	User-requested storage
Community Posts	While account is active, unless removed by moderation	Community feature support
Chat Messages	12 months after last activity	Dispute resolution
Deleted Accounts — Portal data	6 months grace period, then permanent deletion	Account recovery and transaction resolution
Deleted Accounts — In-app data	3 months grace period, then permanent deletion	Account recovery and subscription close-out
Cookie Consent Records	2 years	Audit compliance

Retention periods exceed the 16-day grace period provided by RevenueCat to ensure subscription data integrity. These periods allow for account recovery and resolution of pending transactions before permanent deletion.

7. Children's Privacy

Our Services are not intended for children under 16 without parental consent. We do not knowingly collect information from children under 16 without verifiable parental consent.

Family tier sub-account holders under 16 must be created by a parent or guardian who accepts full responsibility for the minor's use of the platform. Data collected for minors is limited to what is necessary for pet profile creation and platform use.

If you believe we have inadvertently collected information from a child under 16 without parental consent, please contact us immediately at privacy@joinonlypaws.com.

8. International Data Transfers

Only Paws operates primarily in Australia. Your information is stored on Australian servers where possible.

Some service providers may be located overseas (including the United States and Europe). When we transfer data internationally:

• We ensure adequate protection measures are in place
• We comply with Australian Privacy Principles (APPs)
• We only transfer to jurisdictions with adequate privacy laws or with appropriate safeguards

9. Australian Privacy Rights

Under the Privacy Act 1988 (Cth) and Australian Privacy Principles, you have rights regarding:

1. Open and transparent management of personal information
2. Anonymity and pseudonymity where practicable
3. Collection of solicited personal information
4. Dealing with unsolicited personal information
5. Notification of the collection of personal information
6. Use or disclosure of personal information
7. Direct marketing (opt-out available at any time)
8. Cross-border disclosure of personal information
9. Quality of personal information
10. Security of personal information
11. Access to personal information
12. Correction of personal information

10. Changes to This Policy

We may update this Privacy Policy periodically. We will:

• Post the updated policy on our website
• Update the "Last updated" date
• Notify you of significant changes via email or prominent notice

Continued use of our Services constitutes acceptance of the updated policy.

11. Contact Us

Privacy Officer:
Only Paws Co (operated by Who Knew Co Pty Limited, ABN: 88 689 603 414)
Email: privacy@joinonlypaws.com
Address: Sydney, NSW, Australia

Complaints: If you believe we have breached privacy laws, you may complain to:

• Our Privacy Officer (we will respond within 30 days)
• Office of the Australian Information Commissioner (OAIC)

1. What Are Cookies?

Cookies are small text files stored on your device when you visit websites. They help us provide and improve our Services by remembering your preferences, understanding how you use our platform, and enabling certain features.

This policy applies to the Only Paws website (joinonlypaws.com) and our web-based member portals. Our mobile application does not use cookies but does collect some data via SDKs — see Section 8 for details.

2. Types of Cookies We Use

Essential Cookies

Purpose: Required for the website to function properly

Examples:

• Session management (keeping you logged in)
• Security features
• Shopping cart functionality
• Load balancing
• Cookie consent storage

Duration: Session or up to 1 year
Can be disabled: No (required for functionality)

Performance Cookies

Purpose: Help us understand how visitors interact with our site

Examples:

• Analytics (Google Analytics, Mixpanel)
• Page load performance
• Error monitoring (Sentry)
• Feature usage tracking

Duration: Up to 2 years
Can be disabled: Yes (via cookie settings)

Functional Cookies

Purpose: Enable enhanced features and personalisation

Examples:

• Language preferences
• Location settings
• Saved searches
• Display preferences

Duration: Up to 1 year
Can be disabled: Yes (features may be limited)

Targeting/Advertising Cookies

Purpose: Deliver relevant content and measure campaign effectiveness

Examples:

• Social media pixels (Facebook, Instagram)
• Ad targeting
• Campaign tracking
• Retargeting

Duration: Up to 2 years
Can be disabled: Yes (via cookie settings)

3. Third-Party Cookies and SDKs

Some cookies and tracking technologies are placed by third-party services we use:

Analytics & Monitoring

Provider	Purpose	Data Collected
Google Analytics	Website usage analysis	Page views, session duration, bounce rate
Mixpanel	Feature usage tracking	Feature interactions, user flow
Sentry	Error monitoring and crash reporting	Error logs, device info, stack traces

Social Media

• Facebook/Meta: Social features and advertising pixels
• Instagram: Content integration
• TikTok: Content integration
• YouTube: Embedded video content

Payment Processing

• Airwallex: Secure payment processing
• Stripe: Payment processing (where applicable)
• Shopify: E-commerce platform (where applicable)

Mobile App SDKs

The Only Paws mobile app does not use cookies but integrates the following SDKs that collect device and usage data:

SDK	Purpose	Data Collected
Supabase	Backend, authentication	Account data, app data
Sentry	Crash reporting	Crash data, device info, diagnostics
RevenueCat	Subscription management (web + in-app)	Purchase history, subscription status, entitlement data
OneSignal	Push notifications	Device token, notification preferences
Airwallex	Web payment processing	Payment information, billing address (web only — not used in mobile app)

Subscription Processing: RevenueCat manages subscriptions across both web and in-app platforms. Web payments are processed by Airwallex. In-app payments are processed by Apple (iOS) or Google (Android). See our Privacy Policy for full details on subscription data flows.

Non-personal analytics data may be shared with or sold to business partners. This data is aggregated and cannot identify individual users.

4. Managing Cookies

Browser Settings

You can manage cookies through your browser:

• Chrome: Settings > Privacy and Security > Cookies
• Safari: Preferences > Privacy > Cookies
• Firefox: Preferences > Privacy & Security > Cookies
• Edge: Settings > Cookies and Site Permissions

Our Cookie Banner

When you first visit Only Paws, you'll see a cookie consent banner where you can:

• Accept all cookies
• Reject non-essential cookies
• Customise your preferences by category

Your choices are stored for 12 months, after which you'll be asked to consent again.

You can update your preferences at any time by clicking "Cookie Settings" in the website footer.

Mobile App

Our mobile app does not use cookies. SDK data collection is managed through:

• iOS: Settings > Only Paws > toggle permissions
• Android: Settings > Apps > Only Paws > permissions
• In-app: Account > Privacy > manage data preferences

5. Cookie Consent

By using our website, you consent to cookies as described in this policy. You can withdraw consent at any time by:

• Adjusting your cookie settings via the "Cookie Settings" footer link
• Changing your browser cookie preferences
• Clearing your browser's stored cookies

We maintain a record of your consent choices for audit and compliance purposes.

6. Impact of Disabling Cookies

Cookie Type	Impact if Disabled
Essential	Website may not function properly
Performance	No impact on functionality; reduced analytics accuracy
Functional	Features may not remember your preferences
Targeting	You'll see less relevant content; no retargeting

7. Do Not Track

Some browsers have a "Do Not Track" feature. When enabled, we respect this signal by:

• Limiting performance cookie usage
• Disabling targeted advertising cookies
• Maintaining essential functionality

8. Mobile App Data

While our mobile app does not use cookies, it does collect data through SDKs (listed in Section 3). This data collection is:

• Described in our Privacy Policy
• Managed through device permissions and in-app settings
• Subject to your consent upon installation and first launch

9. Updates to This Policy

We may update this Cookie Policy periodically. Changes will be posted on this page with an updated effective date.

10. Contact Us

Questions about our Cookie Policy? Contact us at privacy@joinonlypaws.com

1. Seller Registration

To become a seller on Only Paws, you must:

• Complete the business verification process
• Provide accurate and complete business information
• Maintain valid licences and insurance for your services
• Comply with all applicable laws and regulations
• Accept our Code of Conduct for business partners

Only Paws reserves the right to approve or reject seller applications at our sole discretion.

1.1 Verification Gates

Only Paws maintains a multi-gate verification system for business partners:

Gate 1 — Email Verification: Your business email domain must match your website domain and company name. This confirms the business operates from a legitimate, verifiable email address.

Gate 2 — ABN Verification: A valid Australian Business Number (ABN) is required for full access. The ABN must be current and registered to the business name provided during registration. ABN status is verified against the Australian Business Register.

1.2 Verification Badges

Only Paws displays badges on business listings to help members identify the status and quality of listings:

Core Badges

Badge	Meaning
Only Paws Recommended	Recommended by the Only Paws team. This is not a partner badge — it indicates Only Paws has reviewed and recommends the listing independently.
Community Favourite	Recommended by Only Paws members through verified reviews and community engagement.
Verified Provider	A signed-up business partner who has undergone relevant checks and balances, including email and ABN verification, to be listed on the Only Paws platform.

Additional Badges (Verified Providers only)

Verified Providers may submit evidence to request additional recognition badges. These badges recognise achievements, accreditations, or practices that the business has demonstrated:

Badge	Meaning
Excellence Badge	Consistently high ratings (4.5+) from 50+ verified reviews
Eco Champion	Demonstrated sustainable and environmentally friendly practices
Trust & Safety	Enhanced insurance, background checks, and safety protocols
Industry Accredited	Holds relevant industry certifications and professional memberships

Badges are reviewed annually. Non-compliance results in badge and/or profile removal.

1.3 Annual Audit

All business partners are subject to annual audit checks to verify:

• ABN remains current
• Business information is up to date
• Listing content remains accurate
• Customer feedback meets acceptable standards

2. Subscription Tiers

Only Paws operates on a subscription-only model for business partners. We do not charge commission on transactions between Partners and members — they transact directly.

2.1 Partner Subscription Tiers

Business partners pay a monthly subscription fee based on their selected tier. Tier details, pricing, and feature inclusions are displayed on the Only Paws partner portal at the time of registration.

• Subscription fees are billed monthly in advance unless paid upfront at a discounted rate
• Automatic renewal unless cancelled
• No refunds for partial months
• Price changes notified 30 days in advance

2.2 Member Subscription Tiers

Members pay a subscription fee based on their selected tier (Basic, Pro, Premium, or Family). Basic includes a 1-month free trial. Members can subscribe via:

• Web: Through our secure payment gateway at joinonlypaws.com or myonlypaws.app
• In-app: Through Apple In-App Purchase (iOS) or Google Play Billing (Android, when available)

Both paths provide identical access. Tier-specific terms and pricing are displayed in the app and on our membership page. See the Terms of Use Section 4.10 for full details on the hybrid subscription model.

Note for partners: Partner subscription fees are billed monthly via web only. Partners cannot subscribe via in-app purchase.

3. Product and Service Listings

When listing products or services, you agree to:

• Provide accurate, truthful, and complete descriptions
• Include clear pricing, including any additional fees
• Use high-quality images that accurately represent your offerings
• Keep inventory and availability information current
• Not list prohibited items or services
• Comply with Australian Consumer Law regarding product descriptions

3.1 Prohibited Items and Services

You may not list:

• Illegal products or services
• Counterfeit or unauthorised goods
• Harmful or dangerous items
• Services that may harm animals
• Items that violate intellectual property rights
• Products making unsubstantiated therapeutic or health claims
• Animals for sale (Only Paws does not facilitate animal sales; rehoming is managed separately through the Furever feature)

3.2 Listing Locations

Business partner listings may appear in:

• Open Paws Hub: Services, Medical, Wellness, and Places directories
• Paw-Haus Marketplace: Product listings (when marketplace is active)
• Pet Commons: Sponsored event listings and partner events

4. Data Gateway Model (Paw-Haus)

Paw-Haus operates on a data gateway model:

1. Members browse and fill carts on the Only Paws platform
2. Members are directed to the supplier to complete payment directly
3. Only Paws collects transaction data as a gateway for record-keeping and analytics
4. Only Paws does not process third-party payments — payment is between member and supplier

Partner obligations under the data gateway model:

• Maintain your own payment processing capabilities
• Ensure your checkout process is secure and compliant with PCI standards
• Provide Only Paws with transaction data for gateway records (item, price, date, member ID — no payment card data)
• Honour all consumer guarantees under Australian Consumer Law for transactions initiated through Only Paws
• Partner refund policies must be clearly displayed at the point of sale. Partners must process refunds within 10 business days of approval. Only Paws may remove partners who consistently fail to honour refund obligations.

5. Customer Service

As a seller, you are responsible for:

• Responding to customer enquiries within fair and reasonable turnaround times
• Fulfilling orders as described and in a timely manner
• Handling returns and refunds in accordance with Australian Consumer Law
• Resolving disputes professionally and promptly
• Maintaining appropriate levels of customer service

5.1 Returns and Refunds

You must comply with Australian Consumer Law regarding:

• Consumer guarantees for products and services
• Refund obligations for faulty or misdescribed items
• Warranty requirements
• Repair, replacement, or refund obligations

6. Events and Sponsorships

Business partners may participate in or sponsor Pet Commons events:

• Sponsored events: Partners may sponsor Only Paws-run events. Sponsorship terms are negotiated separately.
• Partner-hosted events: Partners may list their own events on Pet Commons, subject to approval.
• Event listing terms: Event terms and conditions are provided at the point of listing creation. Full event terms and conditions are available on our legal page. Partner-hosted events are subject to both these Seller Terms and the Event Terms & Conditions.
• Ticketing: If ticketing is offered, Only Paws' ticketing system applies. Partners are responsible for event delivery.

7. Account Suspension and Termination

Only Paws may suspend or terminate seller accounts for:

• Violation of these Seller Terms
• Misrepresentation of products or services
• Consistently poor customer feedback
• Failure to maintain required licences or insurance
• Failure to pass annual audit
• Fraudulent activity
• Violation of Australian Consumer Law
• Listing prohibited items or services

8. Liability

Only Paws acts as a platform connecting Partners with members. We are not responsible for:

• The quality of products or services provided by Partners
• Transactions between Partners and members (under the data gateway model, payment is direct)
• Disputes between Partners and members (though we may facilitate resolution)
• Loss or damage arising from Partner actions
• Accuracy of Partner listings (though we may remove listings reported as inaccurate)

9. Changes to Terms

We may update these Seller Terms from time to time. Material changes will be notified via email and posted on the platform. Continued use constitutes acceptance of updated Terms.

10. Contact

For Seller support, contact us at partnersupport@joinonlypaws.com

1. Our Intellectual Property

All content on the Only Paws platform, including but not limited to:

• Text, graphics, logos, and images
• Software and code
• Design elements and layout
• Trademarks and trade names
• User interfaces and features
• Pet Guide breed information and educational content
• Avatar builder assets and configurations

is owned by Only Paws Co or our licensors and is protected by Australian and international copyright, trademark, and other intellectual property laws.

The "Only Paws" name, logo, paw print design, and related marks are registered trademarks of Only Paws Co. You may not use these marks without our prior written permission.

2. Your Content

You retain ownership of content you post on Only Paws, including:

• Pet profiles and photos
• Avatar customisations and images
• Reviews and comments
• Community noticeboard posts
• Connect-Paw messages and group content
• Event listings (for partners)

By posting content, you grant Only Paws a worldwide, non-exclusive, royalty-free licence to:

• Use, display, and distribute your content in connection with our Services
• Modify or adapt content for technical purposes (e.g., resizing images, formatting for different devices)
• Use your content for promotional purposes (with your consent for marketing materials)

You represent and warrant that:

• You own or have the necessary rights to post the content
• Your content does not infringe the rights of any third party
• Your content complies with our Terms of Use and Community Guidelines

3. Copyright Infringement

If you believe that your copyrighted work has been used on our platform in a way that constitutes copyright infringement, please notify us at copyright@joinonlypaws.com with the following information:

• A physical or electronic signature of the copyright owner or authorised agent
• Identification of the copyrighted work claimed to be infringed
• Identification of the material that is claimed to be infringing
• Your contact information (address, telephone, email)
• A statement that you have a good faith belief that the use is not authorised
• A statement that the information is accurate, under penalty of perjury

Upon receiving a valid notice, we will investigate and take appropriate action, which may include removing the infringing material.

4. Restrictions

You may not:

• Copy, modify, or create derivative works from our platform content
• Use our trademarks without written permission
• Remove copyright or proprietary notices from any content
• Reverse engineer any aspect of our Services
• Use our content for commercial purposes without authorisation
• Scrape or data mine our platform
• Use the Only Paws name, logo, or branding in a way that implies endorsement without authorisation

5. Licence to Use Platform

Subject to these Terms, Only Paws grants you a limited, non-exclusive, non-transferable, revocable licence to access and use our Services for personal, non-commercial purposes.

Business partners are granted a separate licence to access seller features in accordance with our Seller Terms and Conditions.

6. Third-Party Intellectual Property

The Only Paws platform may include or reference third-party content, trademarks, or intellectual property. All such rights remain with their respective owners. Only Paws does not claim ownership of third-party content displayed on the platform.

Pet Guide breed images are sourced from Wikimedia Commons under applicable open licences. Attribution is provided where required.

7. Contact

For intellectual property enquiries, contact us at copyright@joinonlypaws.com

2. Accessibility Features

Our platform includes the following accessibility features:

Visual Accessibility

• Colour Contrast: Text and interactive elements meet WCAG 2.1 Level AA contrast requirements
• Text Resizing: Content remains functional when text is resized up to 200%
• Alternative Text: Images include descriptive alt text
• Consistent Navigation: Navigation elements are consistent across pages

Keyboard Accessibility

• All interactive elements are accessible via keyboard
• Logical tab order throughout the site
• Visible focus indicators
• Skip navigation links

Screen Reader Compatibility

• Semantic HTML structure
• ARIA labels where appropriate
• Descriptive link text
• Form labels and fieldsets
• Heading hierarchy maintained

Motion and Animation

• Reduced motion options available
• Animations respect system preferences
• No auto-playing content that cannot be paused

3. Standards Compliance

We aim to conform to:

• Web Content Accessibility Guidelines (WCAG) 2.1 Level AA for our web platforms
• iOS Human Interface Guidelines accessibility standards for our mobile app
• Android Accessibility Guidelines for our Android app
• Accessible Rich Internet Applications (ARIA) specifications
• HTML5 semantic standards

We conduct regular accessibility audits and are committed to ongoing improvement.

4. Feedback

We welcome your feedback on the accessibility of Only Paws. Please let us know if you encounter accessibility barriers:

Accessibility Contact:
Email: accessibility@joinonlypaws.com

We aim to respond to accessibility feedback within 48 hours.

5. Ongoing Efforts

Our accessibility efforts include:

• Regular accessibility audits using automated and manual testing
• User testing with people with disabilities
• Staff training on accessibility best practices
• Incorporating accessibility requirements into our development process
• Monitoring and addressing accessibility issues promptly
• Mobile app accessibility testing with VoiceOver (iOS) and TalkBack (Android)

6. Known Limitations

We are aware of the following limitations and are working to address them:

• Some third-party integrations may not fully meet our accessibility standards
• Legacy content may not have complete accessibility features
• The mobile app is under active development and some screens may have incomplete accessibility labelling

If you encounter any issues, please contact us so we can assist you and work toward a resolution.

7. Accessibility Tools

We recommend the following tools for enhancing your browsing experience:

• Screen Readers: NVDA (Windows), VoiceOver (macOS/iOS), TalkBack (Android)
• Browser Extensions: Various accessibility extensions available for Chrome, Firefox, and Safari
• System Settings: Most operating systems include accessibility features in system preferences

8. Contact

For accessibility enquiries or to report an accessibility issue:

• Email: accessibility@joinonlypaws.com
• In-app: Account > Support > Log a ticket

1. Overview

This Refund Policy applies to purchases made on the Only Paws platform, including membership subscriptions, in-app purchases, and event tickets. It operates in conjunction with our Terms of Use, Seller Terms & Conditions, and the Australian Consumer Law (ACL).

2. Membership Subscriptions

2.0 Subscription Paths

Only Paws memberships can be purchased through two paths:

• Web subscriptions: Processed via Airwallex on joinonlypaws.com or myonlypaws.app
• In-app subscriptions: Processed via Apple In-App Purchase (iOS) or Google Play Billing (Android, when available)

Both paths provide identical access to Only Paws features across all platforms. The refund process depends on which path you used to subscribe — see below.

2.1 Monthly Subscriptions

• Subscription fees are billed monthly in advance
• You may cancel your subscription at any time through your account settings (web) or Apple App Store / Google Play settings (in-app)
• Cancellation takes effect at the end of the current billing period — you retain access until then
• Subscription fees are non-refundable. Cancellation prevents future billing only — no refund is provided for the current billing period unless required by Australian Consumer Law
• If you cancel during a free trial or promotional period, no charge will be applied
• Only one active subscription is permitted per account — our system prevents double-billing across web and in-app paths

2.2 Annual / Upfront Subscriptions

• Annual subscriptions paid upfront are eligible for a pro-rata refund within the first 14 days of purchase, minus the value of any months used
• After 14 days, annual subscriptions are non-refundable but can be cancelled to prevent renewal
• Promotional or discounted annual subscriptions are non-refundable unless required by law
• Annual subscriptions purchased via web are subject to the 14-day pro-rata refund policy above
• Annual subscriptions purchased via in-app (Apple/Google) are subject to the applicable platform's refund terms — contact Apple or Google directly
• If you switch subscription paths (e.g., cancel web subscription and start in-app subscription), no refund is provided for the cancelled web subscription beyond the terms in this policy — the new subscription starts fresh

2.3 In-App Subscriptions (Apple IAP / Google Play)

In-app subscriptions are processed through Apple's In-App Purchase system (iOS) or Google Play Billing (Android). Refund requests for in-app subscriptions must be submitted to the applicable platform:

Apple (iOS):

• Request a refund: https://reportaproblem.apple.com
• Apple's refund terms apply as per the Media Services Terms and Conditions
• Only Paws does not have the ability to process IAP refunds directly

Google Play (Android, when available):

• Request a refund: https://play.google.com/store/account/orderhistory
• Google's refund terms apply as per the Google Play Terms of Service
• Only Paws does not have the ability to process Google Play refunds directly

Cross-platform access: Regardless of which platform you subscribed through, your subscription provides access to Only Paws on both web and mobile. Cancelling on the originating platform stops access across all platforms at the end of the billing period.

3. Event Tickets (Pet Commons)

3.1 Only Paws-Run Events

• Cancellation by Only Paws: Full refund provided
• Event rescheduled by Only Paws: Tickets valid for new date; refund available if you cannot attend
• Cancellation by attendee: Refunds available up to 7 days before the event. Within 7 days, tickets are non-refundable
• No-shows: Tickets are non-refundable

3.2 Partner-Hosted Events

Refund terms for partner-hosted events are determined by the event organiser and stated at the point of purchase. Only Paws is not responsible for partner refund decisions but may assist in facilitating communication.

4. Paw-Haus Marketplace

Paw-Haus operates on a data gateway model where members transact directly with suppliers. Therefore:

• Refund requests must be directed to the supplier from whom the purchase was made
• Australian Consumer Law consumer guarantees apply — suppliers must provide refunds for faulty or misdescribed items
• Partner refund policies must be clearly displayed at checkout. Partners must process refunds within 10 business days. Only Paws may remove partners who consistently fail to honour refund obligations
• Only Paws may facilitate communication between members and suppliers for dispute resolution but is not responsible for supplier refund outcomes

5. Australian Consumer Law

Nothing in this Refund Policy excludes, restricts, or modifies any consumer guarantees, rights, or remedies conferred by the Australian Consumer Law (including the right to a refund, repair, or replacement for goods or services that fail to meet consumer guarantees).

Where a guarantee is breached, you may be entitled to:

• A refund of the purchase price
• A replacement of the goods
• Repair of the goods
• Compensation for consequential loss

6. Loyalty Program (Paw Points)

Paw Points have no cash value and are non-refundable. If a transaction that earned points is refunded, the corresponding points will be deducted from your balance.

7. How to Request a Refund

• Subscriptions and events: Contact us at support@joinonlypaws.com with your account email and transaction details
• In-app purchases: Submit through Apple's reportaproblem.apple.com
• Marketplace purchases: Contact the supplier directly, then contact us at partnersupport@joinonlypaws.com if you need assistance

Refund requests are processed within 5 business days.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact

Questions about refunds? Contact us at support@joinonlypaws.com.

1. Overview

These Community Guidelines apply to all social and community features on Only Paws, including Connect-Paw (noticeboards, chat, groups, meetups), PawPals connections, Pet Commons event discussions, and any other interactive features. By using these features, you agree to follow these Guidelines in addition to our Terms of Use.

2. Our Values

Only Paws is a community built around pet love, care, and connection. We expect all members to:

• Be kind and respectful to fellow pet owners
• Prioritise animal welfare in all discussions and activities
• Share knowledge and experiences to help others
• Celebrate the diversity of pets and their people

3. Acceptable Behaviour

DO:

• Share pet photos, stories, and tips
• Organise and attend meetups in public, safe locations
• Offer advice based on personal experience (not professional advice)
• Report concerns about other users to Only Paws
• Respect others' privacy and boundaries
• Use the noticeboard for community-oriented posts (lost pets, recommendations, questions)

DON'T:

• Sell or advertise products/services on Connect-Paw (use Paw-Haus or Open Paws Hub for business purposes)
• Post harmful, abusive, or defamatory content about people or animals
• Share another user's personal information without consent (including phone numbers, addresses, or photos)
• Post content that promotes animal cruelty, neglect, or illegal breeding
• Harass, stalk, or bully other users
• Spam the noticeboard with repetitive or irrelevant posts
• Create fake or misleading pet profiles
• Use automated bots or scripts to interact with community features
• Organise meetups that exclude or discriminate against specific groups
• Post content that is sexually explicit, violent, or otherwise inappropriate for a general audience

4. Rehoming and Pet Sales

• No animal sales are permitted on Connect-Paw or any Only Paws community feature
• Rehoming discussions should direct users to the Furever feature, which provides rehoming guidance, tips, and links to trusted rehoming organisations — Furever is a guide only, not a rehoming service
• Do not use the noticeboard to arrange private animal sales, trades, or breeding arrangements
• Posts about lost or found pets are permitted and encouraged

5. Misinformation

• Do not share pet care advice that could cause harm if followed (e.g., dangerous home remedies, incorrect medication dosages)
• Do not present personal opinions as professional veterinary advice
• Only Paws may remove posts that contain potentially harmful misinformation about pet care

6. Moderation

6.1 Our Approach

Only Paws uses a combination of automated tools and human review to moderate community content. We may:

• Remove posts that violate these Guidelines
• Restrict or disable commenting on specific threads
• Hide or remove content reported by multiple users
• Review flagged content within 48 hours

6.2 Reporting

You can report content or users that violate these Guidelines by:

• Using the in-app "Report" function on any post, message, or profile
• Contacting us at support@joinonlypaws.com

Reports can be made anonymously. We investigate all reports, though we may not always disclose the outcome to the reporter.

7. Enforcement

7.1 Enforcement Tiers

When a user violates these Community Guidelines, Only Paws may take the following actions, depending on severity and frequency:

Tier	Action	Trigger
1 — Warning	Formal warning via in-app notification or email	First minor violation
2 — Content Removal	Removal of violating content + warning	Repeated minor violations or single moderate violation
3 — Temporary Restriction	Loss of posting/chat privileges for 7–30 days	Repeated moderate violations or single serious violation
4 — Account Suspension	Temporary account suspension (all features)	Serious violation or repeated violations after restrictions
5 — Permanent Ban	Permanent account termination	Severe violations (threats, animal cruelty promotion, predatory behaviour)

7.2 Immediate Action

Only Paws may bypass the tier system and take immediate action (including permanent bans) for:

• Threats of violence against people or animals
• Promotion of animal cruelty
• Predatory behaviour toward minors
• Illegal activity
• Spam or bot account detection

8. Appeals

If you believe action was taken against your account in error, you may appeal by contacting support@joinonlypaws.com with:

• Your account email
• The action taken
• The reason you believe it was incorrect

Appeals are reviewed within 5 business days. Decisions on appeals are final.

9. Safety Tips for Meetups

When attending or organising in-person meetups through Connect-Paw:

• Meet in public, well-lit locations
• Bring your own pet (do not arrange to transport others' pets)
• Do not share your home address in public posts
• Let someone know where you're going
• Report any concerning behaviour to Only Paws
• Follow local council regulations for pets in public spaces

10. Changes to Guidelines

We may update these Community Guidelines from time to time. Changes will be posted on this page with an updated effective date.

11. Contact

Questions about these Community Guidelines? Contact us at support@joinonlypaws.com.

1. Overview

These Official Rules govern all contests, competitions, and prize draws conducted by Only Paws Co on the Only Paws platform, including but not limited to:

• Cutest Pet Photo Contest
• Quarterly member prize draws
• Flash Sales and promotional giveaways

By entering any Only Paws contest, you agree to these Official Rules in addition to our Terms of Use.

Per-competition overrides: These Rules provide blanket coverage for all Only Paws contests. Specific competitions may have additional or modified rules (e.g., different eligibility, entry methods, judging panel and criteria, or prizes). Where a specific competition's rules conflict with these Official Rules, the specific competition rules prevail for that competition only. Specific rules will be clearly displayed on the contest entry page at the time of each competition.

2. Eligibility

2.1 Who Can Enter

• Only Paws members with active accounts
• Australian residents only
• Members aged 16 and over, or with parental/guardian consent if under 16
• Sub-account holders (Family tier) may enter with the primary account holder's permission

2.2 Who Cannot Enter

• Only Paws Co employees and their immediate families
• Business partners and their employees (for contests where they are the sponsor)
• Anyone who has won an Only Paws contest in the previous 90 days (for the same contest type)

3. Cutest Pet Photo Contest

3.1 How to Enter

• Submit a photo of your pet through the designated contest entry page in the app or website
• Include your pet's name and a brief description (max 100 characters)
• One entry per member per contest period
• Photos must be original and taken by the entrant

3.2 Judging

• Preliminary round: Only Paws team selects finalists based on photo quality, creativity, and community appeal
• Final round: Community vote determines the winner from selected finalists
• The decision of the judges and community vote is final

3.3 Prizes

Prizes are stated on the contest entry page at the time of each contest. Prizes may include:

• Premium pet product packs
• Pet care vouchers
• Only Paws merchandise
• Featured spot on the Only Paws website or social media

Prizes are non-transferable and cannot be exchanged for cash. If a prize is unavailable, Only Paws may substitute a prize of equal value.

3.4 Photo Rights

By entering the Cutest Pet Photo Contest, you grant Only Paws a royalty-free licence to use your submitted photo for:

• Display on the Only Paws platform and social media channels
• Marketing and promotional materials
• Contest winner announcements

4. Quarterly Member Prize Draws

4.1 How to Enter

• All active Only Paws members are automatically entered into quarterly member prize draws
• No additional action required — entry is a membership benefit
• One entry per member per quarterly draw

4.2 Draw Details

• Draws occur during the first week of each quarter (January, April, July, October)
• Winners are selected randomly from all active members
• Winners are notified via email or in-app notification within 7 days of the draw
• Winners must claim their prize within 30 days of notification or the prize is forfeited

4.3 Prizes

Quarterly member prize draw prizes may include:

• Premium pet pamper packs
• Pet product subscriptions
• Service vouchers
• Exclusive Only Paws merchandise

Prize details are announced at the start of each quarter. Prizes are non-transferable.

5. General Contest Conditions

5.1 Fair Play

• Do not submit fraudulent or duplicate entries
• Do not attempt to manipulate community votes
• Do not use automated systems to generate votes or entries
• Violations result in disqualification and may result in account suspension

5.2 Winner Announcement

Winners are published on community notice boards, dashboard news feeds, and social media channels:

• Community notice boards within the Only Paws platform
• Dashboard news feeds for members
• Only Paws social media channels (Facebook, Instagram, TikTok, YouTube)
• Email newsletters

By accepting a prize, you consent to your display name, avatar, pet's name, and profile being used in winner announcements.

5.3 Prize Delivery

• Physical prizes are shipped within Australia only
• Physical prizes are sent out for delivery within 30 days from claim date
• Digital prizes or vouchers are sent via email within 14 days from claim date
• Only Paws is not responsible for prizes lost in transit

5.4 Prize Claim & Address Handling

Winners of physical prizes must complete a prize claim form to provide their shipping address. Address details are used solely for the purpose of dispatching the prize and are not kept on file or stored beyond the delivery period. Once the prize has been confirmed as delivered, shipping address records are permanently deleted from our systems. Address details are never shared with third parties except where necessary to fulfil the prize delivery (e.g., courier or postal service).

5.5 Tax

Prize values are stated in Australian dollars. Winners are responsible for any tax implications of prizes received. Only Paws recommends seeking independent tax advice for prizes valued over $1,000 AUD.

6. Changes to Contest Rules

Only Paws may modify contest rules at any time. Changes will be posted on this page with an updated effective date. Only Paws may cancel or suspend a contest at any time without liability.

7. Contact

Questions about contests and prize draws? Contact us at support@joinonlypaws.com.

1. Overview

These Event Terms & Conditions apply exclusively to events hosted directly by The Pet Commons on the Only Paws app. By registering for or attending an event hosted by The Pet Commons, you agree to these Terms in addition to the general Only Paws App Terms of Use.

Partner & Sponsored Events: Any events hosted, sponsored, or run in partnership with a third party will be governed by their own specific Terms & Conditions. Because we cannot account for third-party policies ahead of time, all partner and sponsored event terms will be provided directly alongside the relevant ticket and registration information. Where specific partner terms conflict with these boilerplate Terms, the partner's terms prevail for that specific event.

2. Event Registration

2.1 Ticketing

• Tickets are purchased or claimed exclusively through the Only Paws app ticketing system.
• Ticket types, pricing, and availability are displayed on each event's listing page.
• Ticket quantities may be subject to limits per app member.
• All tickets are issued subject to capacity and availability.

2.2 Free Events

• Free events may require formal registration to effectively manage venue capacity.
• If you register for a free event and cannot attend, please cancel your registration in the app to free up space for others.
• Repeated no-shows for free events may result in future registration restrictions on your account.

2.3 Paid Events

• Payment is securely processed at the time of registration.
• A confirmation and digital ticket will be sent via email and will automatically appear in your in-app PetPlanner.
• Tickets are securely linked to your Only Paws account and are non-transferable unless explicitly stated otherwise.

3. Cancellations and Refunds

3.1 Cancellation by The Pet Commons

If The Pet Commons cancels an event:

• Full refunds will be automatically processed for all paid tickets.
• Free event registrations will be voided.
• The Pet Commons and Only Paws are not liable for travel, accommodation, or any other incidental costs incurred.

3.2 Cancellation by Attendee

For events hosted by The Pet Commons, the following standard refund policy applies:

Time Before Event	Refund Amount
More than 14 days	Full refund
7–14 days	50% refund
Less than 7 days	No refund
Day of event / No-show	No refund

Refunds are processed within 5 business days to the original payment method.

3.3 Rescheduled Events

If The Pet Commons reschedules an event:

• Your tickets remain fully valid for the new date.
• Full refunds are available if you cannot attend the rescheduled date, regardless of the cancellation timeframe.

3.4 Partner-Hosted & Sponsored Events

Events hosted or sponsored by business partners are entirely subject to the partner's own cancellation and refund policies. These terms will be provided to you with your ticket information. The Pet Commons is not responsible for fulfilling or managing partner refund decisions.

4. Event Attendance

4.1 Pet Policy

Pet policies vary by venue and will be explicitly stated on each event listing:

• Pet-friendly events: Well-behaved, leashed pets are welcome. Owners are strictly responsible for their pet's behaviour, waste removal, and compliance with local council regulations.
• Pet-restricted events: No pets permitted (typically due to venue-specific health or safety restrictions).
• Health requirements: Owners must ensure their pets are fully vaccinated, healthy, and not contagious when attending any pet-friendly event.

4.2 Code of Conduct

All event attendees are expected to:

• Follow the Only Paws App Community Guidelines.
• Respect other attendees, staff, and venue rules at all times.
• Leave aggressive, highly reactive, or unwell animals safely at home.
• Refrain from selling or promoting unauthorized products or services at the event.
• Follow all safety instructions from The Pet Commons staff and venue organizers.

The Pet Commons reserves the right to refuse entry or ask attendees to leave without a refund if they violate these Terms, cause disruption, or present a safety risk.

4.3 Liability

Attendees participate in all events at their own risk. The Pet Commons and Only Paws are not liable for:

• Injury to persons or pets during the event.
• Damage to, or loss of, personal property.
• The actions, omissions, or behaviors of other attendees and their pets.
• Specific event outcomes or subjective experiences.

Owners hold sole responsibility and liability for their own pet's behavior and any damage or injury caused by their pet.

5. Ticketing and Integration

5.1 PetPlanner Sync

• Registered events will automatically sync to your Only Paws PetPlanner.
• Native phone calendar integration is available for exporting event dates to your personal device.
• The Pet Commons is not liable for external device sync failures, notifications, or missed reminders.

5.2 Ticket Verification

• Tickets may be verified via QR code, in-app ticket display, or a guest list name check at the door.
• Valid Photo ID may be requested for entry to specific events (e.g., those serving alcohol).
• Duplicate or fraudulent tickets will be rejected, and entry will be refused.

6. Sponsorships and Partners

The Pet Commons frequently collaborates with third parties. Sponsored content and partner involvement will always be clearly disclosed on the event listing. Because partner and sponsored events operate under their own Terms & Conditions, you must review the specific terms provided with your ticket information. The Pet Commons on the Only Paws app is not responsible for the actions, products, services, or policy enforcement of third-party sponsors or partners.

7. Photography and Media

The Pet Commons and our event partners may capture photography and video at events. By attending, you consent to:

• Being photographed or recorded in a public setting.
• Your image being utilized in Only Paws marketing materials, app content, and social media.
• Your pet's image being used in promotional content.

If you prefer not to be photographed, please proactively notify The Pet Commons event staff upon arrival.

8. Changes to Event Terms

We may update these Event Terms & Conditions periodically. Any changes will be posted on this page with an updated effective date. Remember that specific events—especially those hosted by partners—will carry their own additional terms provided at the time of ticketing.

9. Contact

Questions about events? Contact us at support@joinonlypaws.com.