Frequently Asked Questions

Only Paws is a pet tech company that offers a tiered subscription to a multi-platform accessed through web and mobile app. A community-driven space where pet lovers can connect, share, shop, and play. We're building a complete ecosystem for pet owners including social features, marketplace, health tracking, gaming, and more.

We're currently in soft launch phase! Join our waitlist to be among the first 300 members to receive 3 months of Pro membership absolutely FREE. We'll keep you updated on our official launch date with feature release dates.

Currently, Only Paws is focused on servicing the Australian market. We would love to expand internationally in the future — join our waitlist to be notified when we launch in your region! Contact us for international interest

We would absolutely love to hear from local businesses to partner with to offer more to our members. Visit our For Business page to learn more.

Family members get their own login credentials while sharing access to pet profiles, calendar events, and discounts under one subscription. Family sharing must have one parent profile as the primary account holder who manages access controls.

We offer four membership tiers: Basic ($2.99/month with first month free), Pro ($7.95/month), Premium ($18.90/month), and Family ($21.85/month). Each tier unlocks additional features and benefits. Check out our Membership page for full details.

Absolutely! You can upgrade or downgrade your membership at any time. Changes take effect on your next billing cycle.

The only exception to this, is if a member chooses to take advantage of a 10% discount, purchasing an annual membership upfront. Annual upfront membership can be upgraded only.

Yes! Our basic tier offers a free one-time trial period of one month. Cancel anytime before the trial ends and you won't be charged.

The first 300 members to join our waitlist will receive 3 months of Pro membership absolutely FREE. This is our way of thanking our early adopters and getting valuable feedback to improve the platform.

Paw Prestige is our loyalty program! Every time you use the platform, you earn points. Collect points to upgrade your digital avatar's accessories, unlock future gaming perks, or save up for exclusive real-world Only Paws goodie bags. Start earning from Day One!

Depending on the tier of choice (see membership page for tier comparison), members can benefit:

My Only Paws – command centre, profile and preferences and dashboard.
Health tracker, PetPlanner, Pet Guide.
Open Paws Hub – initially limited with an ongoing growing range.
Connect-Paw – As the community grows.
The Pet Commons – Live and ready for activity.
Paw-Haus – Up and running, however catalogue to be loaded for online shopping, coming soon!

Yes! You can create profiles for all your pets, managed in one account. Premium and Family memberships allow for multiple pet profiles with additional features for each. Visit the Membership page to see all tiers and tier comparison to help you identify which tier best supports you and your pet(s).

Visit our features page, watch our tutorial videos featured on our landing and features page or watch via our youtube channel. Visit our Guidelines page located on the page footer.

Join our waitlist now and you'll be among the first to get access when we launch. Simply enter your email on our homepage or Membership page.

You can request account deletion at any time through your account settings or by contacting our support team. If you subscribed via the Apple App Store (IAP), please manage and cancel your subscription in your iOS device settings first to ensure no further charges occur before requesting account deletion. We respect your right to control your data.

Your pet profiles and data remain intact for six months. If you resubscribe within that time, everything will be waiting for you, provided no change to your subscribed email address.

You can reach our support team through our Contact page. Members can log into the portal or app to log tickets.

Whether you have signed up in the app store (IAP) or through our website, you will receive a welcome email confirming your log-in details in app and web are ultimately the same. The welcome email will provide the member portal link (there's also a member sign-in button off our website) and app store details to download the app. Members are encouraged to sign into the member portal to view our guides and complete their onboarding checklist (optional).

We love feedback! Use our Contact form to report bugs or share ideas. Premium members can also access the Innovation Lab to submit and vote on feature ideas.